Shipping policy
SHIPPING POLICY
MADE-TO-ORDER PRODUCTION
Most DISCIPLES items are made to order. This approach allows us to produce as closely as possible to actual demand and to limit overproduction.
An order may include a manufacturing or preparation stage before shipment.
The estimated timeframe applicable to each item is indicated on its product page or during the checkout process.
PROCESSING AND DELIVERY TIMES
The total delivery time includes:
-
the manufacturing or preparation time;
-
the transit time with the carrier.
These timeframes may vary depending on the product, manufacturing facility, destination, shipping method and time of year.
Where several items with different processing times are ordered together, the timeframe indicated for each product remains applicable.
Unless a different timeframe has been clearly stated before the order is placed, the order will be delivered no later than within the applicable statutory period from the date it is confirmed.
ESTIMATED TIMEFRAMES
The timeframes provided are expressed in business days and remain estimates.
They generally do not include:
-
Saturdays, Sundays and public holidays;
-
periods of exceptional closure;
-
any delays related to customs checks;
-
delays beyond our control affecting carriers.
During periods of high activity, collection launches or promotional periods, manufacturing and shipping may require additional time. Any known information likely to significantly extend the expected timeframe will be communicated to the customer.
ORDERS SHIPPED IN MULTIPLE PARCELS
DISCIPLES works with different specialised production facilities depending on the type of garment, print or accessory.
As a result, an order containing several items may be prepared and shipped from different manufacturing locations.
Items from the same order may therefore:
-
be shipped separately;
-
have different tracking numbers;
-
be delivered on different dates.
Separate shipments do not result in any additional shipping charges after the order has been confirmed.
Receiving the first parcel does not necessarily mean that the entire order has been delivered.
SHIPPING COSTS
Applicable shipping costs are displayed before the final confirmation of the order.
Standard shipping is free within mainland France for orders of €60 or more, after any applicable discounts have been applied.
For other destinations, the applicable conditions and any free-shipping thresholds are displayed during checkout.
DISCIPLES reserves the right to modify shipping rates and free-shipping thresholds for future orders. The conditions applicable are those displayed at the time the order is confirmed.
ORDER TRACKING
Where tracking is available, an email containing the tracking number or tracking link is sent after shipment.
Where an order is shipped in several parcels, several emails or tracking numbers may be provided.
There may be a delay between the creation of the shipping label and the appearance of the first tracking information on the carrier’s website.
DELIVERY ADDRESS
The customer must check that their delivery address is accurate and complete before confirming the order, including:
-
first name and last name;
-
street number and street name;
-
additional address details;
-
postal code;
-
city;
-
country;
-
telephone number where requested.
If you notice an error after confirming your order, contact us immediately at:
We will do our best to correct the address before manufacturing or shipment begins, but we cannot guarantee that the change will still be possible.
Any costs associated with reshipping an order due to an incorrect or incomplete address provided by the customer may be charged to the customer, subject to applicable statutory rights.
DELIVERY DELAYS
If your order has not been received by the end of the stated delivery period, first check:
-
the parcel tracking information;
-
the delivery address provided when placing the order;
-
any attempted-delivery notices;
-
whether the parcel has been received by a neighbour, building concierge or collection point.
Then contact our customer service team at:
Please provide your order number so that we can open an enquiry with the relevant carrier or production facility.
Any delivery delays do not affect the consumer rights provided for under applicable law.
LOST OR DAMAGED PARCELS
If the tracking information shows an issue or the parcel appears to be lost, contact us at:
If the parcel arrives visibly damaged, please take photographs of:
-
the unopened parcel;
-
the shipping label;
-
the internal packaging;
-
the product concerned.
Send them promptly to our customer service team together with your order number.
After reviewing the situation, we will provide the appropriate solution in accordance with your applicable rights: remanufacture, replacement or refund.
PARCEL MARKED AS DELIVERED
If the tracking information shows that the parcel has been delivered but you have not received it, please check with:
-
members of your household;
-
your neighbours;
-
your building concierge;
-
any relevant collection point;
-
the carrier.
If the parcel still cannot be located, contact us promptly at support@disciples-shop.com so that we can investigate the situation.
INTERNATIONAL DELIVERIES
Available destinations are displayed during checkout.
For certain destinations outside the European Union, taxes, customs duties or import charges may be requested by local authorities or the carrier.
Unless otherwise stated during checkout, these charges are not included in the price paid on the website and remain the responsibility of the recipient.
Customs clearance times are beyond the control of DISCIPLES and may extend the delivery timeframe.
ORDER CHANGES OR CANCELLATIONS
As production may begin shortly after an order has been confirmed, any request to modify or cancel an order must be submitted without delay to:
We will do our best to intervene before production or shipment begins, but we cannot guarantee that a modification or cancellation can be accepted once processing has already started.
This provision does not limit your right of withdrawal where applicable.
CONTACT
For any questions relating to the manufacture, shipment or delivery of your order:
LES MANUFACTURES ANASTASIA – DISCIPLES
70 rue de Rennes
53000 Laval
France